About BugBasket
We are on a mission to make collecting user feedback as simple as adding one line of code. No friction, no complexity — just better products.
We believe feedback should be simple
Too many teams struggle with fragmented feedback. Bug reports arrive via email, Slack messages, screenshots in random channels, and sticky notes on monitors. Important issues slip through the cracks, and users feel unheard.
BugBasket brings structure to feedback without adding friction. With a lightweight widget that installs in seconds, your users can report bugs with screenshots, record videos, and suggest features — all without leaving your site.
Every report flows directly into the tools your team already uses: Linear, Jira, Slack, and more. No context switching, no copy-pasting, no lost feedback. Just a clear pipeline from user issue to shipped fix.
What we stand for
The principles that guide everything we build
Privacy First
Your data belongs to you. Our infrastructure runs entirely within the EU, and we collect only what a bug report needs. No tracking, no selling data.
Developer Friendly
Built by developers, for developers. Clean APIs, extensive documentation, and integrations with the tools you already use every day.
Simplicity
One script tag and you are live. The widget weighs less than 50KB, loads asynchronously, and your users never need an account to report something.
Customer Obsessed
We use BugBasket to build BugBasket. Every feature starts with real customer feedback, and we ship fast based on what our users need most.
A small team, building for developers
BugBasket is built by a small, focused team based in the Netherlands. We are engineers, designers and product people who have experienced the pain of fragmented feedback firsthand.
We keep the team lean so we can move fast, stay close to our users, and build software we are proud of. Every feature we ship has been discussed, debated, and tested by people who use it every day.
Want to work with us?
We are always looking for talented people who care about great developer tools. Reach out — we would love to hear from you.