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Everything you need to collect better bug reports

A widget you install with one script tag, screenshots without a browser extension, and a dashboard built for triage. Here is what BugBasket does today.

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InstallationHTML
<script
  src="https://api.bugbasket.com/widget.js"
  data-project-key="bb_widget_abc123"
  async
></script>

Feedback Widget

One script tag on your site and your users can report bugs and request features without leaving the page. Async, lightweight, under 50KB.

  • Install with a single script tag, no build step
  • Choose a launcher: side tab, icon or bubble
  • Match your project colours and theming
  • Ships with 5 languages built in
  • Bug reports and feature requests in one flow

Screenshot Capture

Reporters capture what they see, straight from the browser. No extension to install, nothing to download.

  • Full-page or visible part of the page
  • Select a specific region of the screen
  • Upload a file or paste from the clipboard (max 10MB)
  • Browser, OS and URL collected automatically

Dashboard

Everything that comes in lands in one place, ready to triage. Work the way you prefer: as a list, or as a board.

  • Inbox for triage, Board for kanban-style flow
  • Filter and search across all your issues
  • Command palette on ⌘K for keyboard-first work
  • Issue detail with a built-in screenshot viewer
  • Move issues through your own configurable statuses

Team & Access

Invite the people who need to act on feedback, and give them exactly the access they should have.

  • Invite team members by email
  • Roles decide who can manage what
  • Multi-tenant by design, one workspace never sees another
  • Strict data isolation enforced by PostgreSQL row-level security

Webhooks & API

BugBasket does not have to be the last stop. Push every issue into your own systems, or pull it out with the REST API.

  • Webhooks fire an HTTP POST for every new issue
  • JSON payloads with the full issue and its metadata
  • REST API to read and manage issues from your own code
  • API keys scoped to your workspace

Privacy & EU Hosting

Your feedback data stays in Europe, on infrastructure we run. No third-party trackers bolted onto your site.

  • Hosted in the EU, GDPR-minded by default
  • The widget loads async and never blocks your page
  • Collects what a bug report needs, nothing more
  • Your data stays yours — never sold, never shared

On the roadmap

Not built yet, so we are not going to pretend otherwise. This is what we are working towards next.

Next up

Annotations

Draw, highlight and add arrows directly on a screenshot before sending it, so there is no doubt about which element is broken.

Planned

Video recording

Let reporters record their screen when a still image cannot explain a bug that only shows up mid-flow.

Planned

Native integrations with 2-way sync

Jira, Linear, Slack, GitHub and more, with status changes syncing back to BugBasket. Today you can already connect these through webhooks and the API.

Planned

JavaScript widget API

Open the widget from your own button, prefill fields and attach your own context from your application code.

Planned

Console log capture

Attach the browser console output to a report so you get the stack trace along with the screenshot.

Ready to streamline your feedback process?

Start collecting better bug reports today. 14-day free trial, no credit card required.

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